Help
Home License Update Latest version Testimonials What is? Manual Order Here Contact/Support Help Free Trial / Update Video

 



 

Here you will find a list of common questions and reported problems with answers and solutions.

To search this help page for a particular word or phrase, use your browser's search feature. If you're using Internet Explorer hit the CTRL+F keys or select FIND from the Edit menu. Conduct your search using the smallest description possible, for example - If you have a printing issue, search on the word 'print'.

Also click here to see Frequently Asked Questions

There are also other ways to get help. Each of the Floor Schedule's screens includes a help button. You may review and/or print the Floor Manual. You can also contact us using Contact/Support

Latest release: March 2011 - Floor Schedule 2011 version 2.5.1

Installation and license

  1. Download problems or Virus concerns...
  2. How do I install the license I purchased? ...
  3. Installation Error: Cannot Update scrrun.dll
  4. Installation Error: Failed to register Calendar.ocx
  5. Error 1931. The Windows Installer Service cannot update...

Scheduling and time slots

  1. Explain Site screen Numbers and Letters.
  2. Where's the agent?
  3. Where's the site?
  4. Agents are not being scheduled (more then one site)...
  5. How do I schedule two agents for each duty period?
  6. AGT? appears on the schedule instead of a name.
  7. No one is scheduled to the site I created...
  8. I entered a time but it is not showing up on the schedule and no one is being scheduled for that time.
  9. Problems with Linked Site Times.
  10. Coming soon....

Calendar appearance and format

  1. Agent's are cut off at the bottom of the generated schedule.
  2. Names are wrapping into two lines.
  3. Coming soon....

Printing

  1. My calendar prints on two pages
  2. Calendar will not print!
  3. When I print a saved calendar it prints the wrong month.
  4. Coming soon....

Misc

  1. Coming soon....

Installation and License


Q. I'm getting an error when I try to download the Free Trial. Either it is not working or I'm getting a  message about a possible virus.

If you are not able to download the Free Trial, check your browser's security settings. They may be set to prevent the downloading of any files. [In Internet explorer see Tools | Options | Security]. You might also check with your network administrator for help in resolving this problem.

Virus concerns are real. Anytime you download a file (or install a file) to your computer, you could be introducing a virus. A virus is normally introduced through email as an attachment and is always initiated by a malicious person. Some programs like Norton will warn you whenever you download a file that you could be introducing a virus. You should not be concerned when downloading our software. Since you are initiating the download, and you know the web site from which you are downloading, you can be assured that there is no virus problem.
For additional peace of mind... Save the file to disk, and then check the file with a virus scanner before double clicking on the file (which initiates the install).

return to top

How do I install my new license.?
Q. I ordered the program license. How do I get it to work?

These instructions assume that you've already downloaded and installed the Floor Schedule program (see Free Trial above).  At this point the license file is all you need. This is the file you downloaded when you ordered the program. 

1. Use My Computer to find the file named FSLIC_1YR.EXE, the license install file for Floor Schedule. It is most likely on your desktop unless you chose to have it downloaded to a different directory when you placed your order.
4. Double click on this file.
5. Click the UnZip button in WinZip Dialogue box (Do NOT change "Unzip to folder")
6. Success Message pops up! Click OK.
7. Hit CLOSE button on WinZip Dialogue box.
8. Your new license file is installed.

You run the program by clicking on the 'Floor Schedule 2008' clock icon on your desktop or you may: Click the Start button, Click Programs, Click Floor Schedule 2008. 

You will need to set up your schedule. See Floor Manual above. If you have problems you may email us your scheduling times and we'll  be glad to send a suggested site set up. 

return to top

Installation Error
Q. Installation Error: Cannot Update scrrun.dll (or other system file).


You have an older version of this Microsoft file. Ignore this error and the program will most likely run OK using the older version. If it does not, go to the Microsoft website www.windowsupdate.com and update your operating system to the latest Microsoft released files.  

return to top

Failed To Register.
Q. Installation Error: Failed to register.

Restart your computer to register.  

Error 1931.
Q. Installation Error: Error 1931. The Windows Installer cannot update the system file.

Press OK and continue to install. This is a Microsoft Informational message and will not effect your install.  

Coming soon in brief
Q. Coming soon full question.

Answer.  

return to top

 

 Scheduling and time slots

Site Numbers vs. Letters.
Q. How do the numbers entered on the Site screen relate to the agent time slots?

There are three time periods for each day. Each period contains 2 or more time slots. These time periods are represented by AM, PM, and PM2. An agent may be entered as off for any or all of these time periods, but not for an individual slot. AM can hold up to 2 slots (A&B). PM1 can hold up to 4 slots( C&D&E&F). PM2 can hold up to 2 slots (G&H). To have one agent on in the morning, and 2 in the afternoon you might enter '1' under AM and '1' under PM1 and '1' under PM2.
Once you have established your slots, you can indicate that you want a time to be printed in place of the letter by using the Schedule Times menu.  

return to top

Where’s The Agent?
Q. One agent isn't showing up on the schedule. What's wrong?

Check the Agent Information screen for that agent. Did you enter a site number for which the agent is available to work? Also, check the Agt's Max Duty Times field. If set to 0, the agent will not be scheduled. Finally, check the Agt's 'Cannot work' or ' Can only work'  fields. If you've incorrectly entered any dates and times on, they will not be recognized.

return to top

Where's my other site?
Q. I entered two sites but Floor Schedule only printed one? Why?

If you put a letter in the LINK field of any one site, there must be a matching letter in the LINK field of another site. Make sure that the letters match each other or, if you do not want any linking to occur, than this field is empty (space bar) for all sites.

return to top

Two Agents For Each Duty Period
Q. Two agents are assigned to work each duty time. Can Floor Schedule handle this?

Yes.

If site has 4 or less duty times per day then simply enter twice then number of duty times twice when entering the site information. This effectively results in 2 agents being assigned for each duty time. Thus, if you have 2 duty times per day - one in AM and one in PM1 - each with 2 agents, enter duty times on your site schedule as 2 in AM and 2 in PM1. Floor Schedule will now assign 2 agents in AM and 2 agents in PM1.
If a site has more than 4 duty times per day then use the LINK feature to bind two sites together on one calendar.

The LINK will give you a fairer schedule where the position of the two agents is important. For example, where the second agent is a backup and so a less desirable assignment. Using the LINK feature also allows you to designate Teams of agents.

return to top

AGT?
Q. AGT? appears on my schedule instead of an agent name. Why?


You do not have enough agents with available time to cover all duty times. As a result, AGT? is printed. To correct, check the following:

Fine tuning Is it too restrictive? Fine tuning should be set to Automatic. The number of days off requested by agents, is it too many? 'Agent Max Duty Times', are some set at zero or too low? This should be 99, except in special cases. Also check that agents are indeed assigned to the site.

return to top

No one is scheduled to the Site I created
Q. I entered another site but no one is being scheduled to it? Why?

You must assign each agent to the site that you want scheduled on that site. See the Agent Information screen. Also read, "Where's my other site?" above.

return to top

I entered a time but it is not showing up on the schedule
Q. I entered a time slot but I can't find it and no one is being assigned to that slot.

Check your Site information screen. Have you entered a slot for the day of the week that matches the slot you are entering a time in? Even though a slot letter is highlighted on the ‘Show Times’ setting screen, it may not be available for that particular day of the week.

return to top

Problem with Linked Sites and Times
Q. All the times I entered for my Linked Sites are not showing up.

With Linked Sites, enter the times for both sites in time slots of the Site with the Highest Site number of the two. This is also the case with the Site Name. The program displays the Site Name of the Site with the highest Site number of the two linked sites.

return to top

Coming soon in brief
Q. Coming soon full question.

Answer.  

return to top

Calendar appearance and format


Can't see all my agents on the calendar
Q. On the generated schedule, agent's at the end of the day are cut off.

You may change the 'day height' on your calendar using the menu item Settings | Calendar Settings. You may also adjust the font here, which can also reduce or increase the amount of day height space needed to display all your agents on each day.

return to top

Names are wrapping into two lines.
Q. My names are wrapping into two lines on either the display or the printed schedule or both.

You can do three things. You can use Initials instead of full names. You can shorten the number of letters that you allow for full names. You can reduce the font size. All of these settings are found under the Calendar Settings menu. For the printed calendar, you can print in Landscape mode. When the printer dialogue box appears, choose the Properties button. Then Select Landscape Mode. 

return to top

Coming soon in brief
Q. Coming soon full question.

Answer.  

return to top

 Printing

Two page calendar.
Q. When I print the calendar it prints out on two pages. I only want it on one page.

Make the height of your printed day smaller. This setting is found under Calendar Settings. A lower number shrinks the height of each day. If you make it too small however, you may hide some of your agents.  You can also adjust the calendar day font settings so your agent names take up less room. You can also choose Landscape mode when printing. Landscape mode can be found under the Properties button of the Print Dialogue box after you initiate the printing of the calendar.

return to top

Calendar will not print.
Q. When I print directly to the printer,  I get a question asking if I want to view or print assignments by agent. If I say no nothing happens. If I say yes I get a report but not a calendar OR I get an error.

If you see an error, try changing the print fonts. These can be changed under the Settings | Calendar Settings menu.

A number of users with HP printers have reported the calendar simply doesn't print. In this case, it is probable that you need to install the PostScript driver (also shown as PS) for your printer.

Another option is to set your print preferences (Main menu: Settings | Print PDF Settings) to 'Print as a PDF File'. This will send your schedule to your PDF reader, pop up the schedule in that reader, and then you can print from there.

More explanation about Postscript drivers:

Floor Schedule uses a printer language called PostScript to print the graphics calendar. Most printers today are able to understand PostScript, however some HP printers use a printer driver (language translator) that does not. By default these printers instead use a language driver known as PCL. This driver cannot read PostScript so it is unable to print the calendar. The good news is that HP does have PostScript drivers available for its printers.

You may already have the PostScript driver you need installed! When you print your Floor Schedule you are presented with a dialogue box. Pull down the list of available printers in that box and see it you have a selection for your printer that uses the postscript driver. It may say 'PostScript' or simple 'PS'. Is so, always select that one to print your Floor Schedule. If you have the default printer set to print as a PDF file then the default printer name is FS PDF.

If you do not have the HP Postscript driver for your printer you will need to install it. It may be on the CD that came with your printer or, you may download it directly from the HP web site.

The following is a link to the HP website. Use it to find the postscript driver for your computer. If clicking on it does not take you to the site, use your search engine to find 'HP POSTSCRIPT DRIVERS'. HP Website.

Once you are on the site...
1. Select 'Software and Driver downloads'.
2. Enter your product (printer) name.
3. Download the driver described as 'PostScript' or 'PS' driver for your printer type

Here are more helpful instructions on how to install the Postscript driver.

1. Download the driver to your hard drive. Note where you download it to so you can find it. I suggest you download it to 'Desktop'. Then you can easily find it on the screen when done.
2. Create folder to save driver file(s) into. I use "C:\HPDriver"
3. Double click on the downloaded driver file to 'unzip' it. Specify the folder you created as the destination to unzip the files to. [Note. You must own Unzip to complete this process. A free trial version is available at www.winzip.com
4. From your task bar choose: Start | Settings | Printers. Double click on 'Add Printer' wizard.
5
. Follow the wizard instructions. When you get to the Printers selection page choose 'Have disk', then browse to the folder you created, the one that holds the unzipped driver files. 
6.
Point to directory you saved driver file(s) to.
7. Follow the on screen instructions.

Another suggestion:

Use the FS PDF driver provided by Floor Schedule 2008. This will print your schedule to your default PDF reader and display it on the screen. You can then choose print on the PDF viewer.

 return to top

 Miscellaneous

Coming soon in brief
Q. Coming soon full question.

Answer.  

return to top